Cancellation policy
Subscription Policy
Subscriptions
Some products (such as replacement water filters) may be available on a subscription basis. When you purchase a subscription, you will receive repeat deliveries based on the frequency you select at checkout.
Billing
Your payment details are stored securely and you will be charged automatically for each scheduled delivery. The price at the time of each renewal will be the current subscription price — we will notify you in advance if the price changes.
Managing your subscription
You can view, change the frequency of, or cancel your subscription at any time through the link in your order confirmation email, or by contacting us at support@tudaloo.com.au.
Cancellation
If you cancel your subscription, no further deliveries will be scheduled and no further charges will be made. Cancellation does not affect deliveries that have already been dispatched or charged. If a delivery has already been dispatched, our Returns, Refunds and Cancellations Policy applies.
Your rights under the Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. If a product fails to meet a consumer guarantee, you are entitled to a remedy regardless of this cancellation policy. See our Returns, Refunds and Cancellations Policy for more details.